88ed Privacy Policy — Your Information Is Safe With Us

88ed ("we", "our", or "platform") provides a reliable online betting and casino service for players in Bangladesh. This privacy policy describes in detail how we collect, store, use, and protect the personal information you provide while using our website.

This policy applies to all services, web pages, and mobile platforms of 88ed. By accessing our website or creating an account, you are considered to have agreed to the terms of this privacy policy.

When registering and using services on the 88ed platform, we may collect the following types of information:

2.1 Personal Identification Information

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — minimum 21 years old)
• Residential address
• National ID card or passport details (when identity verification is required)

2.2 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical & Usage Information

• IP address and device information
• Browser type and operating system
• Time spent on the site and list of pages visited
• Gaming activity logs (bet amounts, win/loss records)
• Cookies and session data

88ed collects your information in the following ways:

• Directly provided: Information you provide directly during account creation, login, deposit, or withdrawal processes.
• Automatic collection: Your browsing behaviour is automatically recorded through our server and analytics systems.
• Cookies & tracking: Session information is collected through cookie technology used on the website.
• Third-party sources: Confirmation information received from payment processors or identity verification service providers.
• Support communications: Information you share during live chat or email support.

88ed uses your information only for the following legitimate purposes:

4.1 Account Management & Security

• Verifying user identity and ensuring account security
• Preventing unauthorised access to accounts
• Detecting and preventing fraud and dishonest activity
• Age verification — for users aged 21 and above only

4.2 Service Delivery & Improvement

• Processing deposits, withdrawals, and completing transactions
• Improving and personalising the gaming experience
• Identifying and resolving technical issues
• Planning new services and features

4.3 Customer Support & Communication

• Providing support via live chat and email
• Sending important account notifications
• Providing bonuses, promotional offers, and updates (subject to your consent)

4.4 Responsible Gaming

Monitoring players' gaming behaviour to identify problematic behaviour at an early stage and providing necessary support is part of 88ed's responsible gaming programme.

88ed takes advanced technical and administrative measures to ensure data security:

5.1 Technical Security

• SSL/TLS Encryption: All data transmitted between the website and servers is protected by industry-standard SSL encryption.
• Encrypted Database: Stored data is held in encrypted databases.
• Firewall & Anti-Intrusion System: Multiple layers of security are maintained at the server and network level.
• Secure Payment Gateway: All financial transactions are processed through verified payment processors.

5.2 Data Retention Period

88ed retains your information while your account is active. Even after an account is closed, some information may be retained for as long as necessary for legal requirements, dispute resolution, or fraud prevention.

88ed never sells your personal information. However, limited information may be shared with third parties in the following circumstances to operate the service:

6.1 Service Provider Partners

• Payment Processors: Necessary information is shared to complete transactions via bKash, Nagad, Rocket, and Upay.
• Game Providers: Technical information may be exchanged with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to manage gaming sessions.
• Identity Verification Services: Necessary information may be shared with verification organisations to confirm age and identity.
• Technology Services: Cloud hosting, cybersecurity, and analytics service providers may have access to limited technical information.

6.2 Legal Obligations

88ed may be legally required to provide necessary information in response to a court order, a lawful request from a government authority, or to assist in a law enforcement investigation.

Every third-party partner is contractually bound to comply with 88ed's privacy standards and is required to use the information received only for the specified purpose.

Cookies and similar technologies are used on the 88ed website. Cookies are small text files stored in your browser.

7.1 Types and Purpose of Cookies

• Essential Cookies: Required to maintain login sessions and keep core services functioning. These cannot be disabled.
• Functionality Cookies: Remember your preferences and provide a personalised experience.
• Analytics Cookies: Collect site usage statistics to help improve the service.
• Security Cookies: Used to detect fraudulent activity and unauthorised access.

7.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit site functionality and some services may not work properly.

Every user of the 88ed platform holds the following rights regarding their personal information:

8.1 Right to Know

You have the right to full information about what data is being collected, how it is being used, and with whom it is being shared.

8.2 Right to Correction

If any information stored in your profile is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, it may be necessary for us to retain some information due to legal obligations or legitimate business reasons.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. Send an email to [email protected] or make this request via live chat.

8.5 Right to Lodge a Complaint

If you have any concerns about the handling of your information, please contact our support team. We take all complaints seriously.

88ed strictly provides services only to those aged 21 and above. We do not knowingly collect, store, or use the personal information of any minor.

If a user is confirmed to be under 21 during the age verification process, their account will be closed immediately and any information collected will be securely deleted.

If a minor has created an account on our platform, parents or guardians may contact us at [email protected].

88ed may revise and update this privacy policy from time to time. Changes may be made to this policy due to an expansion of services, technical changes, or legal requirements.

If any significant changes are made, 88ed will notify you in the following ways:

• A notice will be displayed on the website.
• A notification will be sent by email to registered users.
• The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after any changes will be considered as your agreement to the revised policy. We therefore recommend visiting this page regularly.

If you have any questions, comments, or complaints about this privacy policy, please contact our support team. The 88ed privacy team is always ready to assist you.